Our business relocated office earlier this year and we used the services of Mark Glann of MG Practical Solutions to supply a new IT and Communications System, which uses VOIP technology. In addition to this Mark project managed the whole process for us.
I can highly recommend Mark’s services, and the quality solutions and equipment he provides. Jason ThomsonSmartline Personal Mortgage Advisors________________________________________________________ We are a 24 hour booking service for Tourism in our region and our communications are our lifeline. Our phone system has to meet the requirements of a busy call centre. I contracted MG Practical Solutions to provide us with a state of the art system that was able to route calls to remote office locations after hours at the same time reduce and maintain low call costs. The system provides us with IP/PBX technology using business grade VoIP linked to three remote offices. I have to say that the equipment has been robust & of good quality and the programming has proved to be excellent, increasing our productivity exponentially. We have had minimal broadband outages but the provided failback systems works well. Also it is quite refreshing to be able to talk directly to our programmer/technician personally, rather than a faceless person somewhere out there on 1300 number, as is the case with the “Large Telcos". MG Practical Solutions has provided us with a system that is open and not locked in, so we can change carriers if we so desire. Mark Glann’s project management was excellent saving us lots of heartache and stress. He has always been available when I need to talk to him. Mark has a good business model and is growing his business with a keen customer focus and I think, we locals, should support him as pleasing alternative to what has been, in the past, a communication situation with little alternative or choice in our region. Jason Blandford - Owner ManagerCairns Regional Tourist 24 Hour Information Centre_________________________________________________________ We have a very busy restaurant which operates 7 days a week. We just did not have time to work on specifications for our new communication system. Mark of MG Practical Solutions took the time to understand our needs and came up with a solution that gave us everything we needed as well as home office remote extensions that means we can make free and low cost calls from our homes. He has trained us to manage our own system providing us with a very low cost of ownership, maintenance and usage. Mark project managed the whole implementation, liaising with our other suppliers, without our help and input. It was amazingly easy for us! Tina Wort - Managing DirectorDundees Restaurant On The Waterfront_________________________________________________________ I was really impressed with MG Practical Solutions. Mark has the ability to grasp what was needed by my new business and tailor make a solution that not only provided me with everything we needed but more features and savings than I had anticipated. Mark provided all our IT requirements for the Local Area Network hardware and software as well as our telecommunication systems. Amazingly, he also understood, and installed, our industry specific software. Mark was instrumental in helping me meet the tight timelines for the opening of this business in Cairns. His attention to detail meant these critical systems were delivered on time and without a hitch. It was refreshing to deal with one person for everything instead of having to juggle several suppliers and providers. Mark has continued to support my personnel with training and advice which has often has gone beyond the call of duty. I have no hesitation in recommending MG Practical Solutions’ services. Scott Mitchell - Principal LicenseeElders Real Estate Cairns_________________________________________________________ To Whom It May Concern, I have no hesitation in recommending Mark Glann of MG Practical Solutions. We met with Mark after Cyclone Yasi when we returned to work to discover our existing phone system had been burnt out and our ADSL was down. He was able to quickly obtain details of our business requirements and put together a well thought out proposal that would meet our needs of running the administration of two businesses under the one roof, reduce our telecommunications costs, cater for our ongoing requirements and provide bonus features as well. In the meantime, Mark helped to speed up the whole process of implementing the VOIP system when we experienced ongoing disruptions with our Telstra lines failing and the frustration of dealing with a faceless multinational company. The personalised service from Mark was invaluable in helping our business to continue as best as possible under dire circumstances. The fact that Mark project managed from start to finish, keeping us informed as it progressed, was fantastic as was the straight forward training he provided for all our staff in order to fully utilise our new system. We now have a fully integrated phone system that is easily and efficiently managed and is in keeping with our professional standards. Antonia Quinn - Practice ManagerTrevenen Optical & Cairns Surgical Care_________________________________________________________ I can’t say enough about the excellent work that Mark has done providing us with the most efficient and cost effective telecommunications system for our business. Roman Galaska - Principal LicenseeOceanfront Realty – Palm Cove_________________________________________________________ "Recently Raine & Horne commissioned MG Practical Solutions to take our business from its traditional, and expensive, communications system to a modern VOIP platform. Mark Glann efficiently project managed the complete process providing us with a transparent solution between our two offices. The savings were apparent almost immediately. Recently, we have restructured the business and the systems transportability has once again saved us both money and inconvenience."
Wayne Bullis | Manager LicenceeRaine & Horne Cairns Beaches - Raine & Horne Commercial, Cairns_________________________________________________________ "I was originally referred to Mark Glann of MG Practical Solutions by one of my industry peers who had some dealings with Mark. I have never shaken Mark’s hand and all our dealings have been remote as my office is here in Townsville. Mark has shown to me that he is a man of his word and has implemented a very clever solution involving VoIP and data for my office here in Townsville. Mark contracted the help of a local company to handle the physical logistics of our project and Mark programmed all the equipment at his Cairns Office and fine tuned it remotely over remote control software. He also met the challenge of a premature cut over of the DSL in a timely and efficient manner. Mark knows what he is doing and has been conscientious in his approach to ensure our ongoing satisfaction. Our call charges have reduced significantly as a result of his solution." Alan Banister | PrincipalANZ Mortgage Solutions, Townsville SouthI am pleased to be associated with Mark in a local networking group in Cairns for which Mark is the current chairman. After many meetings with Mark promoting his business, products and services I decided to give him a go. I explained to Mark that I was about to relocate my business and home services to a new address and that I wanted to reduce my communication costs. Mark came up with a very clever solution which meant I could keep my phone numbers wherever I wanted to live or work, even if I moved entirely out of the Cairns region. MG Practical Solutions provided me with a very cost effective and integrated voice and data solution which is entirely portable. Mark is a straight shooter, give him a go, you will not be disappointed. Chris Miles | DirectorInvestors Choice Lending NQ Pty Ltd Fastrak Finance * Many Other Verbal references Available Upon Request. |
The following Personal Testimonials for Mark Glann, may have been earned while Mark was employed by various companies prior to the commencement of MG Practical Solutions. Mark hereby acknowledges that the referees experiences listed below may not have been such, if it was not for the support, technical and otherwise, of the staff of previous employers.
“Mt Sheridan Medical Practice was forced into working from temporary premises with no Telstra lines for 3 months due to building delays and a lease that ran out. Mark was able to offer us a completely wireless system based on mobile phone technology, VOIP and wireless internet. This elegant solution was up and running within a short time frame allowing our business to run seamlessly and allow us to offer ongoing care to our patients. Mark was able to offer us technical support throughout the transition, dealing with Telstra and the technicians setting up the system. Very practical solutions.”
Mt. Sheridan Medical Practice, Cairns
"I have known Mark Glann for the last year in his role as a Corporate Sales Executive and my relationship was as a Telstra Sales Manager. Mark was by far one of the most customer focussed individuals I have worked with in many years. In a time when the Telstra Corporate Portfolio Management program started collapsing and there were crippling staff attrition rates, Mark was a perennial operator and contributed immensely to helping our customers navigate complex issues and pricing options. Mark is tough and positive and unfazed by constant change. Many other sales staff failed to cope in the time that Mark prospered.
Mark always exceeded his sales targets and delivered high volume incremental business to Telstra. Mark was selling basic PSTN (Public Switched Telephone Network) through to complex IP based Data services. Mark was prepared to collaborate with Data integrators and other dealers in an extraordinary cooperative manner. This ultimately contributed to one of the most successful business units in Telstra Country Wide Nationally. Mark is a valuable asset for any employer to consider. If you want someone who will operate to a high ethical standard, achieve results, contribute to a stable mature working environment, then Mark is just what you need.
I wish Mark all the best in his endeavours and will miss his strong contribution to Telstra Business sales. I know Mark will be missed. Please feel free to contact me anytime for a verbal reference."
Personal Reference Given June 2008
"Here at Autobarn Cairns we recently changed the way we use our telephone system to optimise new technologies. We also had an expectation of a reduction to our expense base. Mark's personal knowledge of the workings of these new technologies and his knowledge of the plans available for these technologies proved very valuable indeed."
Autobarn, Cairns
“Industrial Pumping P/L as an exporter of pumping equipment, relies heavily on phone, fax and electronic communications. I have had two dealings with Mark Glann. Firstly when he, as a Telstra dealer, appraised our operations and tailored our carriage plans, which saved us considerable money. The second time a number of years later, while he was employed by an independent phone systems dealer, he designed a new phone system for us which meets our needs. It is a pleasure to deal with a person with his professionalism.”
Industrial Pumping P/L, Cairns
"ANZ Mobile Lending approached Mark Glann regarding a new telephone system for their growing lending operations, we were very impressed with Mark Glann’s professionalism, vast knowledge and experience in his field. He was able to offer the overall solutions to our business without any disruption by arranging the installation and working with the technical support staff, Telstra and other technicians to achieve a smooth transition."
ANZ Mobile Lending, Cairns
"Britz Campervans needed to replace the existing phone system and mark was able to offer a wide range of solutions for our daily needs and also to cover our future requirements."
Britz Campervans, Cairns
"I was very pleased to have Mark Glann introduce himself to me in order to upgrade my telephone system at the Balaclava Veterinary Surgery. I had been battling with my outdated system for some time, before Mark arranged to have a new state of the art Hybrex system installed. I found Mark's professional approach to providing a quote, explaining all aspects of the new system, taking time to allay any of my concerns, arranging for an equally professional technician to install the system,going "live" with me and supplying good follow up service, to be very refreshing. One very important component to the whole transaction is that he actually has saved me money, by providing a very cost efficient system. Mark, obviously ,cares about the service he provides and his friendly approach to his clients will hold him in good stead.I have no hesitation in recommending Mark for your telecommunications solutions."
Balaclava Veterinary Surgery, Cairns